Undergraduate Certificate in Virtual Reference Services.

Learn how to provide virtual reference services in libraries through this undergraduate certificate course. Gain skills in online research assistance.

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2 months to complete
at 2-3 hours a week

Overview

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Learning outcomes

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Course content

1

Introduction To Virtual Reference Services

2

Information Seeking Behavior

3

Reference Interview Techniques

4

Virtual Reference Tools And Platforms

5

Ethical And Legal Issues In Virtual Reference

6

User Experience And Virtual Reference

7

Evaluation And Assessment Of Virtual Reference Services

8

Marketing And Promotion Of Virtual Reference

9

Collaboration And Partnerships In Virtual Reference

10

Trends And Future Directions In Virtual Reference Services

11

Introduction To Virtual Reference Services

12

Reference Interview Techniques

13

Online Information Resources

14

Virtual Reference Tools

15

Ethical And Legal Issues In Virtual Reference Services

16

User Behavior And Expectations In Virtual Reference

17

Evaluation And Assessment Of Virtual Reference Services

18

Collaboration And Partnerships In Virtual Reference

19

Innovations In Virtual Reference Services

20

Professional Development In Virtual Reference.

Career Path

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Key facts

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Why this course

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Frequently asked questions

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Why people choose us for their career

Oliver Thompson
GB

I highly recommend Stanmore School of Business' Undergraduate Certificate in Virtual Reference Services. The course materials are top-notch and were instrumental in helping me achieve my learning goals. I gained practical knowledge in managing virtual reference services, including training on various software tools and live chat platforms. This has greatly benefited my current role as a librarian, allowing me to better assist patrons online. The overall learning experience was fantastic, and I'm grateful for the skills I've acquired through this course.

Clara Lee
US

I just completed the Undergraduate Certificate in Virtual Reference Services at Stanmore School of Business, and I'm thrilled with the practical skills I've gained. The course content is engaging, and the materials are relevant to real-world applications. For example, I learned about virtual reference etiquette, which I've since applied in my job at a help desk. I'm glad I took this course and feel more confident in my ability to provide virtual support to users.

Akash Patel
IN

Stanmore School of Business' Undergraduate Certificate in Virtual Reference Services is fantastic! The course covers a wide range of topics, and I was impressed by the depth and quality of the course materials. I particularly enjoyed learning about best practices in virtual reference services and the importance of user experience. This knowledge has already helped me improve my work as a tech support specialist. Overall, I'm extremely satisfied with the course and would recommend it to anyone interested in virtual support services.

Olivia Smith
US

I recently completed the Undergraduate Certificate in Virtual Reference Services from Stanmore School of Business, and I'm so glad I did! The course was well-structured and easy to follow. I appreciated the focus on practical knowledge and skills, which I could apply directly to my job in a public library. The course materials were relevant and up-to-date, and I especially enjoyed learning about new software tools and techniques for managing virtual reference services. Overall, I'm very satisfied with my learning experience and would recommend this course to anyone interested in virtual support services.





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Taught in English

Clear and professional communication

Recently updated!

April 2025