Professional Certificate in Crisis Negotiation and Conflict Resolution

This course teaches strategies for resolving conflicts and negotiating in crisis situations, enhancing communication skills and conflict resolution techniques.

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2 months to complete
at 2-3 hours a week

Overview

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Learning outcomes

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Course content

1

Negotiation Theory And Practice

2

Conflict Resolution Strategies

3

Communication Skills For Negotiation

4

Crisis Management Techniques

5

Psychology Of Conflict

6

Ethics In Negotiation

7

Cultural Awareness In Conflict Resolution

8

Hostage Negotiation Tactics

9

De-Escalation Strategies In Crisis Situations

10

Building Rapport And Trust In Negotiations.

11

Introduction To Crisis Negotiation

12

Crisis Communication Strategies

13

Understanding Conflict Resolution

14

Negotiation Techniques

15

Emotional Intelligence In Crisis Situations

16

Building Trust And Rapport

17

De-Escalation Strategies

18

Ethical Considerations In Negotiation

19

Team Dynamics In Crisis Resolution

20

Cultural Sensitivity In Conflict Resolution

Career Path

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Key facts

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Why this course

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Frequently asked questions

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Why people choose us for their career

Jacob Thompson
US

This course has been an absolute game-changer for my career in diplomacy. The practical knowledge and skills I gained are directly applicable to my day-to-day work, especially the hostage negotiation simulations. The course materials were high-quality, up-to-date, and relevant. I wholeheartedly recommend this course to anyone looking to enhance their conflict resolution skills.

Ella Patel
GB

As a seasoned HR professional, I found the Professional Certificate in Crisis Negotiation and Conflict Resolution incredibly valuable. The course exceeded my expectations in terms of content and delivery. I particularly appreciated the real-world case studies and negotiation techniques. It was a pleasure learning from experienced practitioners, and the course has undoubtedly enriched my conflict resolution skills.

Marcos Alvarez
ES

Fantástico curso! Me ha ayudado muchísimo en mi trabajo como mediador en conflictos laborales. Los ejemplos prácticos y los materiales de estudio son de primera calidad. El enfoque en habilidades negociadoras y resolución de conflictos me ha dado herramientas valiosas para gestionar situaciones difíciles.

Sophia Liu
CN

很棒的课程,让我深入理解了危机谈判和冲突解决的技巧与方法。我非常高兴地发现,这门课程不仅仅是理论,还有大量的实践案例和模拟演习。课件也非常高质量,可以参考和学习。我非常感激这门课程让我收获了这么多。





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Taught in English

Clear and professional communication

Recently updated!

April 2025