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Undergraduate Certificate in Automotive Used Car Customer Service
Learn essential customer service skills specific to the automotive used car industry in this undergraduate certificate program.
3725 already enrolled
Flexible schedule
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2 months to complete
at 2-3 hours a week
Overview
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Learning outcomes
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Course content
1
Effective Communication Skills
2
Understanding Automotive Used Car Industry
3
Customer Service Excellence
4
Automotive Sales Techniques
5
Negotiation Strategies
6
Vehicle Inspection And Evaluation
7
Automotive Financing Options
8
Legal And Ethical Aspects In Automotive Sales
9
Building Customer Relationships
10
Problem-Solving In Automotive Customer Service
11
Principles Of Customer Service In Automotive Used Car Industry
12
Communication Skills In Automotive Used Car Customer Service
13
Understanding Used Car Market Trends
14
Legal And Ethical Considerations In Automotive Used Car Sales
15
Negotiation Techniques In Automotive Used Car Customer Service
16
Resolving Customer Complaints In Automotive Used Car Industry
17
Vehicle Inspection And Evaluation In Automotive Used Car Sales
18
Financing Options For Automotive Used Car Customers
19
Sales Techniques For Automotive Used Car Industry
20
Building Long-Term Customer Relationships In Automotive Used Car Sales
Career Path
Key facts
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Why this course
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Frequently asked questions
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Why people choose us for their career
Oliver Thompson
GBI can't recommend this course enough! As someone looking to get into the automotive industry, the Undergraduate Certificate in Automotive Used Car Customer Service from Stanmore School of Business provided me with invaluable practical knowledge and skills. The course materials were top-notch, and I particularly appreciated the real-world case studies and simulations that helped me better understand how to handle various customer service scenarios. I'm confident this course has set me up for success in my future career.
Clara Martinez
ESExcelente curso! La certificación en Atención al Cliente de Automóviles de Ocasión de la Stanmore School of Business me ha ayudado mucho en el logro de mis objetivos de aprendizaje. El contenido era muy práctico y relevante, y pude adquirir conocimientos y habilidades específicas que aplico en mi trabajo actual. Los materiales del curso eran de alta calidad y me ayudaron a desarrollar una mejor comprensión de las necesidades de los clientes y cómo satisfacerlas. Muy recomendable.
Liam Patel
CAThis course was fantastic! As someone who wanted to improve their skills in the automotive used car customer service industry, the Undergraduate Certificate in Automotive Used Car Customer Service from Stanmore School of Business exceeded my expectations. The course content was engaging, relevant, and covered a wide range of topics. I especially appreciated the interactive exercises and quizzes, which helped me solidify my knowledge. I'm so glad I took this course and would highly recommend it to anyone in the industry.
Sophia Kim
KR자동차 중고 고객 서비스 분야에서 능력을 키우고 싶었는데, 스��an모어 비즈니스 학교의 과정이 정말 도움이 되었습니다. 강의 자료는 aclear and concise하면서 실용적으로 구성되어 있어 직접 적용할 수 있는 지식과 기술을 学습할 수 있었습니다. 강사들도 매우 친절하고 도움이 되었습니다. 강의 내용은 전반적으로 만족스러웠지만, 조금 더 다양한 실습 시나리오를 제공하여 실전 상황에 더 잘 대처할 수 있는 능력을 키울 수 있다면 더 좋았을 것입니다. 그래도 이 과정을 수강하면서 많이 배울 수 있었던 것 같아 만족하고 있습니다.