Completed from United States
The Anglais Pour La Gestion Hôtelière course at Stanmore School of Business was exactly what I needed to meet my career goals. The curriculum focused on real‑world hotel scenarios – I learned how to write professional reservation confirmations, handle guest complaints in English, and conduct effective check‑in briefings. The case studies from leading hotel chains were up‑to‑date and the downloadable glossaries made it easy to master industry‑specific terminology. Thanks to the interactive role‑play sessions, I now feel confident presenting a nightly revenue report to international investors. Overall, the course materials were high‑quality, relevant, and the instructors were very responsive. I would highly recommend it to anyone looking to boost their English skills in hospitality.
J'ai vraiment apprécié ce cours d'anglais pour la gestion hôtelière à Stanmore. Le ton était détendu mais les leçons étaient très pratiques – on a fait des jeux de rôle où je devais expliquer les services de l'hôtel à des clients anglophones, et on a pratiqué la traduction de menus et de fiches de chambre. Le matériel de cours était clair, avec des vidéos courtes et des fiches de vocabulaire que j'ai pu réviser à mon rythme. Le meilleur, c’est que j’ai pu utiliser immédiatement les phrases apprises lors de mon stage à Paris, ce qui a impressionné mon superviseur. C’est une formation qui m’a aidé à atteindre mon objectif d’être à l’aise en anglais dans le secteur hôtelier.
Wow! This course blew me away with its energy and usefulness. From day one, I was immersed in hotel‑front desk dialogues, learning how to greet guests, manage bookings, and resolve issues—all in crisp, natural English. The video interviews with global hotel managers were super inspiring, and the downloadable phrasebook became my daily companion. I especially loved the practical assignment where I drafted a full‑service email for a VIP guest; my manager praised the professionalism of my writing. Thanks to Stanmore, I now speak confidently in international meetings and have already secured a promotion to Guest Relations Manager.
The curriculum of Anglais Pour La Gestion Hôtelière is meticulously structured, covering everything from front‑desk communication to revenue‑management terminology. Each module includes detailed reading materials, interactive quizzes, and real‑life scenario simulations. For example, the module on "Handling Guest Feedback" equipped me with precise sentence structures that I used to draft a response to a negative review, which resulted in the guest revisiting the hotel. The course also provided extensive audio recordings of native speakers, helping me improve pronunciation. Overall, the learning experience was thorough and directly applicable to my role as an operations assistant, and I feel well‑prepared for future leadership positions.
