Absolutely brilliant! This course blew me away with its energetic approach to hospitality English. I set out to learn how to handle booking enquiries in a friendly yet professional way, and the lesson on “handling special requests” gave me the exact phrases I needed – for example, “We’re delighted to arrange a late checkout for you.” The video case studies from real Japanese hotels were spot‑on, and the downloadable cheat‑sheet has become my go‑to reference during busy shifts. The instructor’s enthusiasm was infectious, making every module feel like a lively workshop. I’m thrilled with the results and would recommend it to anyone in the tourism sector.
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