The course "医療における品質改善" perfectly aligned with my goal of implementing Lean principles in my hospital's outpatient department. The modules on process mapping and root‑cause analysis gave me concrete tools I could apply immediately. For example, I used the fishbone diagram technique from week 3 to identify bottlenecks in patient registration, which reduced wait times by 12% within two months. The lecture videos were clear and the supplemental case studies were highly relevant to U.S. healthcare settings. Overall, the learning experience was thorough and professional, and I feel fully equipped to lead quality‑improvement projects.
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