Workplace Strategy Development
Expert-defined terms from the Executive Certificate in Workplace Strategy and Facilities Services course at Stanmore School of Business. Free to read, free to share, paired with a professional course.
**Activity #
based Working (ABW)**
Concept that provides employees with a choice of different types of work setting… #
ABW is a flexible work style that allows employees to work where, when, and how they choose, as long as they complete their tasks.
**Change Management** #
**Change Management**
The process of preparing, equipping, and supporting individuals and organization… #
Change management involves identifying the impact of change on people and processes, and developing strategies to minimize resistance and maximize adoption.
**Corporate Real Estate (CRE)** #
**Corporate Real Estate (CRE)**
The total property inventory of a corporation, including all land, buildings, an… #
CRE includes the management, acquisition, disposal, and development of real estate assets to support a company's business objectives.
**Design Thinking** #
**Design Thinking**
A human #
centered approach to problem-solving that involves empathy, ideation, and experimentation. Design thinking encourages creativity, collaboration, and iterative processes to develop innovative solutions that meet user needs and business goals.
**Facilities Management (FM)** #
**Facilities Management (FM)**
The practice of coordinating and managing the services and processes that suppor… #
FM ensures that the workplace environment is safe, functional, and productive for employees.
**Flexible Work** #
**Flexible Work**
A work arrangement that allows employees to work outside of traditional office h… #
Flexible work includes remote work, telecommuting, and compressed work weeks.
**Hot Desking** #
**Hot Desking**
A workspace management strategy that allows employees to use any available works… #
Hot desking promotes mobility and flexibility, and can reduce real estate costs.
**Human #
Centered Design**
A design approach that prioritizes the needs, wants, and limitations of end #
users. Human-centered design involves empathy, ideation, and experimentation to develop solutions that are user-friendly, accessible, and effective.
**Lean Management** #
**Lean Management**
A management philosophy that emphasizes continuous improvement, waste reduction,… #
Lean management involves identifying and eliminating non-value-added activities, streamlining processes, and engaging employees in problem-solving.
**Organizational Change** #
**Organizational Change**
A significant shift in an organization's strategy, structure, or culture #
Organizational change can be triggered by external factors, such as market trends or regulatory requirements, or internal factors, such as mergers or leadership changes.
**Real Estate Strategy** #
**Real Estate Strategy**
The long #
term plan for managing a corporation's real estate assets to support business objectives. Real estate strategy includes portfolio optimization, location analysis, and workplace design.
**Transition Management** #
**Transition Management**
The process of planning and executing a smooth transition from the current state… #
Transition management involves stakeholder engagement, communication, and training to minimize disruption and maximize adoption.
**User Experience (UX)** #
**User Experience (UX)**
The overall experience of a person using a product, system, or service #
UX encompasses usability, accessibility, and emotional design to create positive and memorable interactions.
**Workplace Design** #
**Workplace Design**
The physical and virtual environment in which work takes place #
Workplace design includes space planning, interior design, technology integration, and sustainability considerations to create a functional, productive, and engaging workplace.
**Workplace Strategy** #
**Workplace Strategy**
The long #
term plan for managing the workplace environment to support business objectives and employee needs. Workplace strategy includes real estate optimization, workplace design, and change management.
Activity #
based Working (ABW): ABW is a workstyle that allows employees to choose from a range of work settings based on the task at hand. It aims to provide a variety of workspaces that support different types of work, such as focused work, collaboration, and socializing.
Agile Working #
Agile working is a flexible work arrangement that enables employees to work from different locations, including home, client sites, and shared workspaces. It emphasizes the use of technology to facilitate communication and collaboration.
Biophilic Design #
Biophilic design is an approach to interior design that seeks to incorporate natural elements into the built environment. It is based on the idea that humans have an innate connection to nature and that incorporating natural elements into the workplace can improve well-being, productivity, and creativity.
Change Management #
Change management is a process for managing the transition from one state to another. In the context of workplace strategy development, change management involves planning for and managing the transition to a new workplace design or layout.
Co #
working Spaces: Co-working spaces are shared workspaces that are designed to facilitate collaboration and networking. They typically offer a variety of work settings, including private offices, open plan workstations, and meeting rooms.
Crowding Theory #
Crowding theory suggests that people's perceptions of crowding are influenced by a variety of factors, including the number of people present, the amount of space available, and the level of control they have over their environment. In the workplace, crowding theory can be used to inform the design of workspaces to ensure that they are not perceived as being overly crowded.
Density #
Density refers to the number of people or workstations per unit of space. In the workplace, density is often used as a metric to evaluate the efficiency of a workspace.
Design Thinking #
Design thinking is a problem-solving approach that involves empathizing with users, defining the problem, ideating solutions, prototyping, and testing. It is often used in workplace strategy development to ensure that the needs and preferences of employees are taken into account in the design of the workspace.
Ergonomics #
Ergonomics is the study of how people interact with their environment. In the workplace, ergonomics is often used to design workstations and equipment that are comfortable, safe, and efficient.
Facilities Management (FM) #
FM is the practice of managing and maintaining the built environment. It includes a wide range of activities, such as space planning, maintenance, security, and sustainability.
Flexible Work Arrangements #
Flexible work arrangements are policies and practices that allow employees to work in non-traditional ways. Examples include telecommuting, flextime, and job sharing.
Hot Desking #
Hot desking is a workspace management strategy that involves providing a pool of desks that can be used by multiple employees on a rotating basis. It is often used in conjunction with activity-based working to provide a variety of work settings for employees.
Hotelling #
Hotelling is a workspace management strategy that involves reserving workspaces on an as-needed basis. It is often used in conjunction with telecommuting to provide a place for remote workers to work when they are in the office.
Human Factors #
Human factors is the study of how people interact with technology and the built environment. It is often used in workplace strategy development to design workspaces that are safe, efficient, and user-friendly.
Indoor Environmental Quality (IEQ) #
IEQ refers to the quality of the indoor environment, including factors such as air quality, lighting, temperature, and acoustics. In the workplace, IEQ is often used as a metric to evaluate the comfort and productivity of employees.
Lean Management #
Lean management is a process improvement methodology that focuses on eliminating waste and maximizing efficiency. It is often used in workplace strategy development to optimize the use of space and resources.
Mobility #
Mobility refers to the ability to work from different locations, using a variety of devices and technologies. In the workplace, mobility is often used to enable employees to work from home, client sites, or shared workspaces.
Neuroarchitecture #
Neuroarchitecture is an approach to architecture and design that takes into account the ways in which the built environment affects the brain and behavior. It is often used in workplace strategy development to design workspaces that support cognitive function and well-being.
New Ways of Working (NWOW) #
NWOW is a term used to describe the shift towards more flexible, collaborative, and technology-enabled ways of working. It encompasses a range of practices, including activity-based working, agile working, and flexible work arrangements.
Occupancy #
Occupancy refers to the number of people who are present in a workspace at a given time. In the workplace, occupancy is often used as a metric to evaluate the efficiency of a workspace.
Performance Metrics #
Performance metrics are quantitative measures used to evaluate the effectiveness of a workplace strategy. Examples include occupancy, productivity, and employee satisfaction.
Presenteeism #
Presenteeism is the practice of working while sick or otherwise unproductive. It is often used as a metric to evaluate the impact of the workplace on employee health and well-being.
Privacy #
Privacy refers to the ability to control access to one's personal information and physical space. In the workplace, privacy is often used as a metric to evaluate the effectiveness of a workspace in supporting confidentiality and employee well-being.
Property Management #
Property management is the practice of managing and maintaining real estate assets. It includes a wide range of activities, such as leasing, maintenance, and financial management.
Remote Working #
Remote working is the practice of working from a location outside of the traditional office. It is often enabled by technology and is often used as a flexible work arrangement.
Sensors #
Sensors are devices that detect and measure physical phenomena, such as temperature, light, and motion. In the workplace, sensors are often used to collect data on occupancy, IEQ, and energy consumption.
Sustainability #
Sustainability is the practice of designing and operating workspaces in a way that minimizes their impact on the environment. It includes activities such as energy-efficient design, waste reduction, and the use of sustainable materials.
Telecommuting #
Telecommuting is the practice of working from a location outside of the traditional office, using technology to communicate and collaborate with colleagues. It is often used as a flexible work arrangement.
Well #
being: Well-being refers to the state of being comfortable, healthy, and happy. In the workplace, well-being is often used as a metric to evaluate the impact of the workplace on employee health and satisfaction.
Workplace Strategy #
Workplace strategy is a plan for designing and managing workspaces to support business objectives, employee well-being, and sustainability. It encompasses a wide range of activities, including space planning, technology integration, and change management.
Workplace Strategy Development #
Workplace strategy development is the process of creating a workplace strategy. It involves a range of activities, including data collection and analysis, stakeholder engagement, and scenario planning.
Workspace Management #
Workspace management is the practice of managing and optimizing the use of workspaces to support business objectives, employee well-being, and sustainability. It includes activities such as space planning, occupancy management, and IEQ management.
Agile Working #
A flexible work style that allows employees to choose when, where, and how they work, in order to achieve their best performance. Agile working can include working from home, shared workspaces, or flexible hours, and often involves the use of technology to facilitate communication and collaboration.
Activity #
based Working (ABW): An approach to workplace design that provides a variety of work settings tailored to specific activities, such as focused work, collaboration, or socializing. ABW allows employees to choose the most appropriate work setting for the task at hand, and can help to promote mobility, creativity, and productivity.
Change Management #
The process of planning, implementing, and monitoring changes to an organization's people, processes, or technology. Change management aims to minimize disruption and resistance to change, and to ensure that changes are aligned with the organization's strategic goals.
Corporate Real Estate (CRE) #
The physical assets and locations that an organization uses to support its business operations, such as offices, factories, warehouses, and data centers. CRE management involves the strategic planning, acquisition, maintenance, and disposal of these assets, with the aim of optimizing their use and minimizing costs.
Facilities Management (FM) #
The practice of ensuring that an organization's buildings, grounds, and infrastructure are safe, functional, and sustainable. FM involves the coordination of a wide range of services, including maintenance, cleaning, security, catering, and transportation, with the aim of creating a positive and productive work environment.
Flexible Workspace #
A workspace that can be adapted to different needs and activities, such as hot desking, activity-based working, or collaborative spaces. Flexible workspaces can be used by different teams or individuals at different times, and can help to promote mobility, innovation, and collaboration.
Hot Desking #
A workspace strategy in which employees do not have assigned desks, but instead choose a workspace based on their current needs or availability. Hot desking can help to reduce real estate costs, promote collaboration, and enable greater flexibility and mobility for employees.
Internet of Things (IoT) #
A network of interconnected devices, sensors, and systems that can communicate and exchange data over the internet. IoT can be used in the workplace to automate processes, monitor energy usage, and optimize space utilization.
Lean Management #
A philosophy and set of practices aimed at eliminating waste, reducing variability, and improving efficiency in business processes. Lean management involves the use of data, continuous improvement, and employee engagement to drive productivity, quality, and customer satisfaction.
Mobile Working #
A work style that allows employees to work from any location using mobile devices and cloud-based technologies. Mobile working can include working from home, coffee shops, or coworking spaces, and can help to increase flexibility, productivity, and work-life balance.
New Ways of Working (NWOW) #
A broad term that refers to the changing nature of work and the workplace, driven by factors such as technological innovation, demographic shifts, and globalization. NWOW includes concepts such as flexible working, activity-based working, and mobile working, and aims to create workplaces that are more agile, collaborative, and responsive to changing business needs.
Occupancy Planning #
The process of analyzing and optimizing the use of an organization's physical space, based on factors such as headcount, work activities, and space utilization. Occupancy planning can help to reduce real estate costs, improve productivity, and create a more efficient and flexible workplace.
Performance Management #
The process of setting, measuring, and improving individual and team performance in an organization. Performance management involves the use of goals, feedback, and development plans to align employee behavior with organizational objectives, and to promote continuous learning and improvement.
Smart Building #
A building that uses technology and data to optimize its operation and performance, such as energy efficiency, comfort, and security. Smart buildings can include features such as automated lighting and HVAC systems, occupancy sensors, and predictive maintenance.
Space Utilization #
The measurement and analysis of how an organization's physical space is used, based on factors such as occupancy, activity, and capacity. Space utilization data can be used to identify trends, optimize space allocation, and reduce real estate costs.
Sustainability #
The practice of creating workplaces that are environmentally responsible, socially equitable, and economically viable. Sustainability can involve the use of renewable energy, green building materials, waste reduction, and social impact initiatives.
Total Workplace Management (TWM) #
A holistic approach to managing an organization's workplace, that integrates facilities management, real estate, technology, and human resources. TWM aims to create a seamless and integrated work environment that supports business objectives, enhances employee engagement, and promotes sustainability.
User Experience (UX) #
The overall experience and satisfaction of employees and visitors when interacting with the workplace, including factors such as design, technology, culture, and services. UX can be measured and improved through feedback, data analytics, and continuous improvement.
Workplace Analytics #
The use of data and analytics to understand and optimize the workplace, based on factors such as space utilization, productivity, and engagement. Workplace analytics can help to identify trends, make informed decisions, and create a more efficient, effective, and innovative workplace.
Workplace Strategy #
The long-term plan and vision for an organization's workplace, that aligns with its business objectives, culture, and values. Workplace strategy involves the integration of real estate, facilities management, technology, and human resources, and aims to create a workplace that supports collaboration, innovation, and employee well-being.
Workplace Well #
being: The physical, emotional, and social health and well-being of employees in the workplace, including factors such as ergonomics, lighting, air quality, and social support. Workplace well-being can be measured and improved through design, policies, programs, and culture.