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Salesforce CRM Administration

Master Salesforce CRM Administration: configure, customize, automate processes, manage data, users, security, and reports for business efficiency optimizing workflow performance
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2 months to complete
at 2-3 hours a week
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Overview

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Learning outcomes

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Course content

1

User Management And Security

2

Data Modeling And Architecture

3

Automation And Workflow

4

Reporting And Dashboards

5

Appexchange And Extensions

Career Path

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Key facts

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Why this course

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People also ask

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

During your course, you will have access to:

  • 24/7 access to course materials and resources
  • Technical support for platform-related issues
  • Email support for course-related questions
  • Clear course structure and learning materials

Please note that this is a self-paced course, and while we provide the learning materials and basic support, there is no regular feedback on assignments or projects.

Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from Stanmore School of Business
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

Our course is designed as a comprehensive self-study program that offers:

  • Structured learning materials accessible 24/7
  • Comprehensive course content for self-paced study
  • Flexible learning schedule to fit your lifestyle
  • Access to all necessary resources and materials

This self-directed learning approach allows you to progress at your own pace, making it ideal for busy professionals who need flexibility in their learning schedule. While there are no live classes or practical sessions, the course materials are designed to provide a thorough understanding of the subject matter through self-study.

This course provides knowledge and understanding in the subject area, which can be valuable for:

  • Enhancing your understanding of the field
  • Adding to your professional development portfolio
  • Demonstrating your commitment to learning
  • Building foundational knowledge in the subject
  • Supporting your existing career path

Please note that while this course provides valuable knowledge, it does not guarantee specific career outcomes or job placements. The value of the course will depend on how you apply the knowledge gained in your professional context.

This program is designed to provide valuable insight and information that can be directly applied to your job role. However, it is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. Additionally, it should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/body.

What you will gain from this course:

  • Knowledge and understanding of the subject matter
  • A certificate of completion to showcase your commitment to learning
  • Self-paced learning experience
  • Access to comprehensive course materials
  • Understanding of key concepts and principles in the field

While this course provides valuable learning opportunities, it should be viewed as complementary to, rather than a replacement for, formal academic qualifications.

Our course offers a focused learning experience with:

  • Comprehensive course materials covering essential topics
  • Flexible learning schedule to fit your needs
  • Self-paced learning environment
  • Access to course content for the duration of your enrollment
  • Certificate of completion upon finishing the course

Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United States
MC
Michael Carter
US · Course completed

I'm blown away by the 'Salesforce CRM Administration' course at Stanmore School of Business! As a sales operations manager in the US, I needed to upskill and stay ahead of the curve. This course delivered. I gained practical knowledge on customizing Salesforce objects, creating workflows, and implementing security controls. The course materials were top-notch, with real-world examples and interactive exercises that made learning fun and engaging. I've already applied my new skills to optimize our sales pipeline and automate routine tasks. The instructors were responsive and provided valuable feedback throughout the course. Overall, I'm extremely satisfied with my learning experience and would highly recommend this course to anyone looking to become a Salesforce rockstar!

LH
Leila Hassan
EG · Course completed

I found the 'Salesforce CRM Administration' course at Stanmore School of Business to be quite useful. As a CRM administrator in Egypt, I was looking to improve my skills and knowledge in managing Salesforce instances. The course covered a wide range of topics, including data management, user management, and analytics. I appreciated the detailed explanations and examples provided in the course materials, which helped me understand complex concepts. However, I felt that some of the topics could have been explored in more depth. Nevertheless, I gained valuable insights and practical skills that I can apply to my work. The course was well-structured, and the instructors were supportive. Overall, I'm satisfied with my learning experience and would recommend this course to others looking to develop their Salesforce skills.

KN
Kaito Nakamura
JP · Course completed

Wow, what an amazing course! I'm so excited to share my experience with the 'Salesforce CRM Administration' course at Stanmore School of Business. As a sales consultant in Japan, I was looking for a course that would help me develop my skills in Salesforce administration. This course exceeded my expectations! The instructors were knowledgeable and enthusiastic, and the course materials were comprehensive and well-organized. I loved the interactive exercises and real-world examples that made learning fun and engaging. I gained hands-on experience with Salesforce features like Lightning App Builder, Process Builder, and Einstein Analytics. The course also covered best practices for implementing Salesforce in a business environment. I feel confident in my ability to design and implement effective Salesforce solutions for my clients. Thank you, Stanmore School of Business, for an incredible learning experience!

RS
Rafaela Silva
BR · Course completed

I recently completed the 'Salesforce CRM Administration' course at Stanmore School of Business, and I must say it was a great experience. As a CRM specialist in Brazil, I was looking to improve my skills and knowledge in managing Salesforce instances. The course covered a range of topics, including user management, data management, and security controls. I found the course materials to be well-structured and easy to follow, with plenty of examples and exercises to help reinforce my learning. The instructors were also very supportive and responsive to my questions. One thing that really stood out to me was the focus on practical skills – I gained hands-on experience with Salesforce features like custom objects, workflows, and approval processes. While there were some areas where I felt the course could have delved deeper, overall I'm satisfied with my learning experience and would recommend this course to others looking to develop their Salesforce skills.


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Recently updated!

April 2026