Limited spots — Enrol now and start immediately
Home / Courses / Customer Relationship Management
London, United Kingdom · Study online with SSB

Customer Relationship Management

Learn strategies, tools, and best practices to build lasting customer relationships, improve satisfaction, and drive business growth through data-driven insights
Free preview available
Start now
Preview Unit 1 first
Free · No signup · No credit card · No payment
2310 already enrolled
Flexible schedule
Learn at your own pace
100% online
Learn from anywhere
Shareable certificate
Add to LinkedIn
2 months to complete
at 2-3 hours a week
2310+
Enrolled
4.5★
Rating
5
Units
150+
Countries

Overview

Loading...

Learning outcomes

Loading...

Course content

1

Customer Segmentation

2

Contact Management

3

Sales Automation

4

Customer Service

5

Loyalty Programs

Career Path

Loading...

Key facts

Loading...

Why this course

Loading...

People also ask

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

During your course, you will have access to:

  • 24/7 access to course materials and resources
  • Technical support for platform-related issues
  • Email support for course-related questions
  • Clear course structure and learning materials

Please note that this is a self-paced course, and while we provide the learning materials and basic support, there is no regular feedback on assignments or projects.

Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from Stanmore School of Business
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

Our course is designed as a comprehensive self-study program that offers:

  • Structured learning materials accessible 24/7
  • Comprehensive course content for self-paced study
  • Flexible learning schedule to fit your lifestyle
  • Access to all necessary resources and materials

This self-directed learning approach allows you to progress at your own pace, making it ideal for busy professionals who need flexibility in their learning schedule. While there are no live classes or practical sessions, the course materials are designed to provide a thorough understanding of the subject matter through self-study.

This course provides knowledge and understanding in the subject area, which can be valuable for:

  • Enhancing your understanding of the field
  • Adding to your professional development portfolio
  • Demonstrating your commitment to learning
  • Building foundational knowledge in the subject
  • Supporting your existing career path

Please note that while this course provides valuable knowledge, it does not guarantee specific career outcomes or job placements. The value of the course will depend on how you apply the knowledge gained in your professional context.

This program is designed to provide valuable insight and information that can be directly applied to your job role. However, it is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. Additionally, it should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/body.

What you will gain from this course:

  • Knowledge and understanding of the subject matter
  • A certificate of completion to showcase your commitment to learning
  • Self-paced learning experience
  • Access to comprehensive course materials
  • Understanding of key concepts and principles in the field

While this course provides valuable learning opportunities, it should be viewed as complementary to, rather than a replacement for, formal academic qualifications.

Our course offers a focused learning experience with:

  • Comprehensive course materials covering essential topics
  • Flexible learning schedule to fit your needs
  • Self-paced learning environment
  • Access to course content for the duration of your enrollment
  • Certificate of completion upon finishing the course

Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United States
MC
Michael Carter
US · Course completed

I'm thrilled to have taken the Customer Relationship Management course at Stanmore School of Business! The course content was incredibly comprehensive, covering everything from the fundamentals of CRM to advanced strategies for building and maintaining customer relationships. I was able to apply the concepts learned in the course to my job immediately, and saw a significant improvement in customer satisfaction and retention. The course materials were top-notch, with engaging video lectures, interactive quizzes, and relevant case studies. I'm so grateful to have had this experience and would highly recommend it to anyone looking to boost their CRM skills.

LH
Leila Hassan
EG · Course completed

The Customer Relationship Management course at Stanmore School of Business was a great learning experience for me. As a marketing professional in Egypt, I was looking to gain practical knowledge and skills to improve customer engagement and loyalty. The course delivered on its promises, with a good balance of theoretical and practical content. I appreciated the examples and case studies from different industries and regions, which helped me understand how to adapt CRM strategies to my local market. The course materials were well-organized and easy to follow, and the instructor was responsive to questions and feedback. Overall, I'm satisfied with the course and would recommend it to others looking to develop their CRM skills.

KN
Kaito Nakamura
JP · Course completed

Wow, just wow! The Customer Relationship Management course at Stanmore School of Business was amazing! I was blown away by the quality and relevance of the course materials, which were tailored to the latest trends and best practices in CRM. The instructor was knowledgeable and enthusiastic, and the video lectures were engaging and easy to follow. I loved the interactive quizzes and assignments, which helped me apply the concepts learned in the course to real-world scenarios. As a result of taking this course, I was able to develop a comprehensive CRM strategy for my company, which has already shown significant improvements in customer satisfaction and loyalty. I'm so grateful to have had this experience and would highly recommend it to anyone looking to take their CRM skills to the next level.

RS
Rafaela Silva
BR · Course completed

I recently completed the Customer Relationship Management course at Stanmore School of Business, and I must say it was a great experience. As a sales professional in Brazil, I was looking to gain a deeper understanding of CRM principles and practices, and the course delivered on its promises. The course content was well-structured and easy to follow, with a good balance of theoretical and practical material. I appreciated the examples and case studies from different industries and regions, which helped me understand how to adapt CRM strategies to my local market. The course materials were of high quality, and the instructor was responsive to questions and feedback. One area for improvement could be the addition of more interactive elements, such as discussion forums or group projects, to enhance the learning experience. Overall, I'm satisfied with the course and would recommend it to others looking to develop their CRM skills.


Limited spots — Enrol Now



Shareable certificate

Add to your LinkedIn profile

Taught in English

Clear and professional communication

Recently updated!

April 2026