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London, United Kingdom · Study online with SSB

Crisis Communication and Management

Learn strategies to effectively communicate, lead, and resolve organizational crises, mastering media relations, stakeholder messaging, decision-making, ethical considerations, and resilience
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2 months to complete
at 2-3 hours a week
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Overview

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Learning outcomes

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Course content

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Key facts

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Why this course

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People also ask

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

During your course, you will have access to:

  • 24/7 access to course materials and resources
  • Technical support for platform-related issues
  • Email support for course-related questions
  • Clear course structure and learning materials

Please note that this is a self-paced course, and while we provide the learning materials and basic support, there is no regular feedback on assignments or projects.

Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from Stanmore School of Business
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

Our course is designed as a comprehensive self-study program that offers:

  • Structured learning materials accessible 24/7
  • Comprehensive course content for self-paced study
  • Flexible learning schedule to fit your lifestyle
  • Access to all necessary resources and materials

This self-directed learning approach allows you to progress at your own pace, making it ideal for busy professionals who need flexibility in their learning schedule. While there are no live classes or practical sessions, the course materials are designed to provide a thorough understanding of the subject matter through self-study.

This course provides knowledge and understanding in the subject area, which can be valuable for:

  • Enhancing your understanding of the field
  • Adding to your professional development portfolio
  • Demonstrating your commitment to learning
  • Building foundational knowledge in the subject
  • Supporting your existing career path

Please note that while this course provides valuable knowledge, it does not guarantee specific career outcomes or job placements. The value of the course will depend on how you apply the knowledge gained in your professional context.

This program is designed to provide valuable insight and information that can be directly applied to your job role. However, it is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. Additionally, it should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/body.

What you will gain from this course:

  • Knowledge and understanding of the subject matter
  • A certificate of completion to showcase your commitment to learning
  • Self-paced learning experience
  • Access to comprehensive course materials
  • Understanding of key concepts and principles in the field

While this course provides valuable learning opportunities, it should be viewed as complementary to, rather than a replacement for, formal academic qualifications.

Our course offers a focused learning experience with:

  • Comprehensive course materials covering essential topics
  • Flexible learning schedule to fit your needs
  • Self-paced learning environment
  • Access to course content for the duration of your enrollment
  • Certificate of completion upon finishing the course

Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United States
MC
Michael Carter
US · Course completed

I recently completed the Crisis Communication and Management course at Stanmore School of Business, and I must say it was a game-changer for my career. The course content was incredibly relevant and helped me achieve my learning goals of becoming a more effective crisis communicator. The instructor's use of real-world examples, such as the Tylenol tampering crisis and the Volkswagen emissions scandal, really drove home the importance of having a solid crisis communication plan in place. I gained practical knowledge on how to craft a crisis communication strategy, conduct a crisis audit, and develop a crisis communication team. The course materials were top-notch, and I appreciated the variety of formats, including video lectures, readings, and discussions. Overall, I'm extremely satisfied with the course and would highly recommend it to anyone looking to improve their crisis communication skills.

LH
Leila Hassan
EG · Course completed

I took the Crisis Communication and Management course at Stanmore School of Business, and it was a great experience. The course covered a wide range of topics, from crisis communication principles to social media management during a crisis. I found the course materials to be engaging and easy to follow, and the instructor was knowledgeable and responsive to questions. One of the most valuable takeaways for me was learning how to conduct a crisis communication audit, which I was able to apply to my own organization. I also appreciated the discussions with my fellow students, which provided valuable insights and perspectives from different industries and regions. While there were some areas where I felt the course could be improved, overall I was satisfied with the course and would recommend it to others.

KN
Kaito Nakamura
JP · Course completed

Wow, just wow! The Crisis Communication and Management course at Stanmore School of Business was amazing! I was a bit skeptical at first, but the course exceeded my expectations in every way. The instructor was passionate and knowledgeable, and the course content was incredibly comprehensive. I loved how the course covered not just the basics of crisis communication, but also delved into more advanced topics like crisis communication in the digital age and crisis communication in different cultural contexts. The course materials were also super helpful, with lots of examples and case studies that made the concepts really come alive. I felt like I was able to apply what I learned to my own work right away, and I've already seen a big improvement in my crisis communication skills. If you're looking for a course that will take your crisis communication skills to the next level, look no further!

AJ
Astrid Jensen
DK · Course completed

I recently completed the Crisis Communication and Management course at Stanmore School of Business, and I was pleased with the experience. The course provided a thorough overview of crisis communication principles and practices, and the instructor was knowledgeable and supportive. I appreciated the focus on practical skills, such as crafting a crisis communication plan and conducting a crisis communication audit. The course materials were also well-organized and easy to follow. One area where I felt the course could be improved was in providing more opportunities for feedback and interaction with the instructor and fellow students. However, overall I was satisfied with the course and would recommend it to others looking to improve their crisis communication skills. The course has already helped me in my work, and I'm confident that it will continue to be a valuable resource in the future.


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Recently updated!

April 2026